Whether you’ve got a question about an order, need help with one of our products, or simply want to get in touch, we’d love to hear from you.
Before reaching out, we recommend visiting our Help Centre, where you’ll find answers to many of the most common questions about orders, shipping, sizing, returns and payments.
If you still need assistance, we’re always happy to help.
The quickest way to contact us is by email.
Email: support@thedesignhobo.co.uk
Response Time:
We aim to reply to all enquiries within 24–48 business hours, Monday to Friday.
Please note that response times may be slightly longer during weekends, UK bank holidays or busy seasonal periods.
To help us resolve your enquiry as quickly as possible, please include the following information where applicable:
Providing this information helps us investigate your enquiry without unnecessary delays.
If your enquiry relates to an existing order, we recommend checking the following before contacting us:
Many common questions can be answered immediately without waiting for a response from our support team.
For business, collaboration, media or licensing enquiries, please contact us using the email address above and include Business Enquiry in the subject line.
We’ll make sure your message reaches the right place.
Every item available from The Design Hobo is produced to order.
Rather than holding stock in warehouses, each product is printed specifically for the customer once an order is placed. This approach helps reduce unnecessary waste while allowing us to continue creating unique, original designs inspired by the worlds we love.
Because every item is made to order, production begins shortly after purchase and some order changes or cancellations may not be possible once production has started.
Our Help Centre covers topics including:
If your question is covered there, you’ll often receive an answer much faster than waiting for an email response.
As an independent business, every order and every message genuinely means a lot.
Thank you for supporting The Design Hobo.
We look forward to helping you and hope you enjoy being part of the journey.