All products from The Design Hobo are made to order and fulfilled by trusted third-party production partners.
Each item is produced specifically for your order after purchase. We do not hold stock.
Because of this fulfilment model, shipping times and return conditions differ from traditional retail stores.
This policy explains how shipping works, estimated delivery times, and when refunds or replacements may be issued.
Once an order is placed, it goes through the following stages:
Most items require 2–5 business days to produce before shipping.
Production times may vary during peak periods, holidays, or high-demand seasons.
Delivery times begin after production is complete and your order has been dispatched.
Estimated delivery times are:
These timeframes are estimates only and are not guaranteed delivery dates.
Delays may occur due to courier services, customs processing, weather, or other external factors outside our control.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take up to 48 hours to appear after dispatch.
If your tracking has not updated immediately, this does not necessarily mean your order has been delayed.
International orders may be subject to customs duties, import taxes, or handling fees depending on your country’s regulations.
These charges are determined by local authorities and are the responsibility of the customer.
We are not responsible for any delays caused by customs clearance procedures.
It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout.
If an incorrect or incomplete address is provided:
If you notice an error, please contact us immediately after placing your order. We will do our best to assist if production has not yet started.
Before contacting us about a delayed order, please:
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in investigating the issue with our fulfilment and courier partners.
If your tracking shows the order as delivered but you have not received it:
We are unable to take responsibility for parcels marked as successfully delivered by the courier, but we will support you in investigating the issue.
Because all products are made to order, we do not accept returns or exchanges for:
Each item is produced specifically for you, which means it cannot be restocked or resold.
Please review product descriptions and size guides carefully before placing your order.
We will replace or refund items if they arrive:
Claims must be submitted within 14 days of delivery.
To process your claim, please provide:
The following are not considered faults or defects:
These are normal characteristics of print-on-demand production.
Where a claim is approved, we may offer:
Each case is assessed individually based on the issue and supporting evidence.
Refunds are processed using the original payment method.
Orders are processed quickly after purchase to begin production.
For this reason:
If you need to request a cancellation, please contact us immediately after placing your order.
All items are produced on demand through third-party fulfilment partners.
This model helps reduce waste and avoid overproduction, but it also means:
If you have any questions about shipping, delivery or returns, please contact us.
The Design Hobo
Email: support@thedesignhobo.co.uk
We aim to respond within 24–48 business hours on working days.