Welcome to The Design Hobo.
These Terms & Conditions (“Terms”) govern your use of this website and the purchase of products from The Design Hobo. By accessing this website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
This website is owned and operated by Mike Ballan, trading as The Design Hobo (“we”, “our” or “us”).
If you need to contact us, you can do so at:
Email: support@thedesignhobo.co.uk
By using this website, you agree to use it only for lawful purposes.
You must not:
We reserve the right to suspend or restrict access where misuse is identified.
All products sold by The Design Hobo are made to order.
Each item is produced specifically after your order has been placed and is not taken from warehouse stock.
Because every product is individually manufactured, slight variations may naturally occur between products.
Examples include:
Product images and digital mockups are intended as illustrations of the finished product. While we aim to represent our products as accurately as possible, exact colour and placement cannot be guaranteed.
These normal variations do not constitute manufacturing defects.
We reserve the right to:
without prior notice.
If a product becomes unavailable after an order has been placed, we will contact you to discuss the available options.
When you place an order, you are making an offer to purchase products from The Design Hobo.
Your order is accepted once it has entered production or we have confirmed acceptance by email.
We reserve the right to refuse or cancel any order where:
If payment has already been taken for a cancelled order, a full refund will be issued.
All prices are displayed in Pounds Sterling (£ GBP) unless otherwise stated.
Prices may change without notice.
Payment must be received in full before production begins.
Payments are securely processed through trusted third-party payment providers. We do not store your full payment card details.
Although every effort is made to ensure pricing is accurate, errors can occasionally occur.
If an obvious pricing error is identified before production begins, we reserve the right to cancel the order and issue a full refund.
Products are manufactured using trusted third-party print-on-demand fulfilment partners.
Production typically begins shortly after an order is placed.
For this reason:
Estimated production and shipping times are provided for guidance only.
Delivery times are estimates and are not guaranteed.
Delays may occur due to:
Once an order has been dispatched, responsibility for delivery rests with the courier.
Customers are responsible for ensuring that the delivery address entered during checkout is accurate.
Orders returned because of incorrect or incomplete address information supplied by the customer may require additional shipping costs before they can be resent.
International customers are responsible for any customs duties, import taxes or local handling fees charged by their country.
Because all products are made specifically to order, we do not accept returns or exchanges for:
This does not affect your statutory rights where goods are faulty, damaged or not as described.
Please refer to our Shipping & Returns Policy for further information.
If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery.
To help us investigate your claim, please include:
Depending on the circumstances, we may provide:
Each claim is assessed individually.
The following are considered normal characteristics of made-to-order production and are not regarded as manufacturing defects:
Customers are responsible for:
Failure to provide accurate information may affect our ability to amend or fulfil your order.
Unless otherwise stated, all content available on this website is the intellectual property of The Design Hobo.
This includes, but is not limited to:
No content may be copied, reproduced, modified, distributed, sold or otherwise used without our prior written permission.
Unauthorised use may result in legal action.
Promotional offers and discount codes:
Unless otherwise stated, only one promotional code may be used per order.
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.
Subject to applicable law, we shall not be liable for:
Our total liability relating to any order shall not exceed the amount paid for the relevant order.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances include, but are not limited to:
Your privacy is important to us.
Please read our Privacy Policy and Cookie Policy to understand how we collect, use and protect your personal information.
We may update these Terms & Conditions from time to time.
The latest version will always be published on this website and will apply from the date shown at the top of this page.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms or your use of this website shall be subject to the jurisdiction of the courts of England and Wales.
Nothing in these Terms & Conditions limits or excludes any rights you have under applicable UK consumer protection legislation.
If you have any questions regarding these Terms & Conditions, please contact us.
The Design Hobo
Email: support@thedesignhobo.co.uk
We aim to respond to enquiries within 24–48 business hours.