We want you to feel confident when ordering from The Design Hobo.
Every product we sell is made to order, meaning it’s printed specifically for you after your order is placed. This helps reduce waste and overproduction while ensuring every item is freshly produced.
Because of this made-to-order process, our shipping and returns policy differs slightly from traditional retailers.
Please take a few moments to read this policy before placing your order.
If you have a question that isn’t covered here, please visit our Help Centre or contact us directly.
Once you place an order, it moves through the following stages:
Because every product is printed specifically for you, production begins shortly after your order is received.
Most orders are produced within 2–5 business days before being dispatched.
During busy periods, holidays or promotional events, production may take slightly longer.
Delivery estimates begin once your order has been dispatched.
Typical delivery times are:
United Kingdom
Europe
International
These timeframes are estimates only and are not guaranteed delivery dates.
Occasionally, delays may occur due to:
An order is generally not considered delayed unless it exceeds the estimated delivery timeframe by more than 7 business days.
Once your order has been shipped, you’ll receive a dispatch confirmation email containing your tracking information.
Tracking updates may take up to 48 hours to appear after dispatch.
If tracking doesn’t update immediately, there’s usually no cause for concern.
We proudly ship to customers around the world.
Depending on your country’s regulations, international orders may be subject to customs duties, import taxes or handling fees.
These charges are determined by local authorities and are the responsibility of the customer.
Unfortunately, we cannot control or predict these fees.
Please ensure your delivery information is correct before completing your order.
If you’ve entered the wrong address, contact us immediately.
If production has not yet started, we’ll do our best to update your details.
Once production has begun or your order has been dispatched, address changes may no longer be possible.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be resent.
If your order hasn’t arrived, we recommend the following before contacting us:
Many delivery delays are caused by courier networks or customs processing and are outside our control.
If your order appears to be genuinely lost, please contact us and we’ll work with our fulfilment partner and the courier to investigate.
If your tracking information shows your parcel as delivered but you can’t locate it:
Although we cannot guarantee replacements for parcels marked as delivered by the courier, we’ll gladly assist in investigating the issue where possible.
As every product is made specifically to order, we generally cannot accept returns or exchanges for:
Please check product descriptions, sizing information and your order details carefully before completing your purchase.
This policy does not affect your statutory rights if your item is faulty, damaged or not as described.
If your order arrives:
please contact us within 14 days of delivery.
To help us investigate your claim quickly, please include:
Once we’ve reviewed the information, we’ll work with our fulfilment partner to provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund or another suitable solution.
The following are considered normal characteristics of made-to-order production and are not eligible for refunds or replacements:
Where a refund is approved, it will be processed using your original payment method.
Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
If you haven’t received your refund after a reasonable period, we recommend contacting your payment provider before getting in touch with us.
Because orders enter production quickly, cancellations can only be requested before production begins.
If you need to cancel or amend an order, please contact us as soon as possible after placing it.
Once production has started, cancellations or changes are no longer guaranteed.
Every item sold by The Design Hobo is produced especially for you after your order is placed.
Unlike traditional retailers, we don’t manufacture products in bulk or keep large amounts of stock sitting in warehouses.
Producing items on demand helps reduce unnecessary waste while allowing us to continue creating original designs inspired by the films, games and stories we love.
Thank you for supporting independent design and more sustainable production.
If you have any questions about shipping, delivery, returns or your order, we’re always happy to help.
The Design Hobo
Email: support@thedesignhobo.co.uk
We aim to respond to all enquiries within 24–48 business hours, Monday to Friday.
For answers to common questions, please visit our Help Centre before contacting us, as you may find the information you need straight away.